Communications With The Tenant

One of the primary duties that a property manager in Features performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for owners: avoid sharing your contact information with the tenant.

Tenants in Features will often ask to break lease provisions, or ask for other special requests. The property management expert knows the rules and knows why the lease provisions are there in the first place. A renter can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is counter to the landlord's own interests.

The consequence of acceding to a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will take all matters to the landlord, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the landlord to overrule our work.