Communications With The Tenant

One of the primary services that your property manager in Features performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the renter. Important advice for landlords: never share your contact information with the tenant.

Tenants in Features may ask to change rules, or ask for other special requests. The property management expert knows the lease and knows why the rules exist. A renter can ambush an uniformed landlord at a moment of ignorance causing the property owner to grant a request that is against the rental investor's own interests.

The result of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will take all matters to the owner, which cost the landlord time and effort.

Tenants will use contact with the landlord to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at odd hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the landlord to second-guess our work.