Communications With The Tenant

One of the most important duties that your property management expert in Features performs is providing a level of separation between the tenant and the owner. The best practice is for the landlord to avoid any direct contact with the renter. Important tip for rental investors: never share your contact information with the renter.

Tenants in Features typically ask to break lease provisions, or make other special requests. The property management expert knows the rules and knows why the rules exist. A tenant can catch an uniformed property owner at a moment of weakness causing the owner to give into a request that is against the owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the property owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.