Communications With The Tenant

One of the primary services that any property management professional in Wharf Cluster performs is providing a level of separation between the tenant and the rental investor. The best practice is for the owner to deny any direct contact with the tenant. Important advice for landlords: avoid sharing your contact information with the renter.

Tenants in Wharf Cluster often ask to break rules, or ask for other special requests. The property manager knows the lease and knows why the lease provisions exist. A renter can ambush an uniformed property owner at a moment of weakness causing the owner to grant a request that is against the rental investor's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter knows there is an opportunity to appeal, the tenant will appeal every question to the property owner, which cost the property owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at odd hours or with crazy requests.

 

We're paid to be your defend the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to second-guess our work.