Communications With The Tenant

One of the important services that your property management professional in Features performs is providing a level of separation between the tenant and the owner. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the renter.

Tenants in Features will often ask to break rules, or ask for other special requests. The property management professional knows the lease and knows why the rules are there. A renter can catch an uniformed owner at a moment of weakness causing the owner to grant a request that is counter to the property owner's own interests.

The result of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take every question to the owner, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at strange hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to achieve that goal when the renter is going to ask the owner to second-guess our work.