Communications With The Tenant

One of the primary services that any property management professional in Four Seasons performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to avoid any direct contact with the tenant. Important advice for rental investors: never share your contact information with the tenant.

Renters in Four Seasons will often ask to bend lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A renter can ambush an uniformed owner at a moment of weakness causing the rental investor to give into a request that is against the landlord's own interests.

The result of acceding to what appears to be simple favor can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the property owner time and effort.

Renters will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to do that job when the tenant is going to ask the rental investor to overrule our work.