Communications With The Tenant

One of the most important services that any property manager in Zion Mews performs is providing a level of separation between the renter and the rental investor. The best practice is for the rental investor to deny any direct contact with the renter. Important tip for landlords: never share your contact information with the renter.

Tenants in Zion Mews often ask to break rules, or ask for other special requests. The property management professional knows the rules and knows why the rules are there. A tenant can ambush an uniformed rental investor at a moment of weakness causing the owner to grant a request that is counter to the rental investor's own interests.

The consequence of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the tenant will appeal every question to the owner, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the tenant is going to ask the rental investor to second-guess our work.