Communications With The Tenant

One of the most critical duties that your property management expert in The_birches performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the renter. Important advice for owners: avoid sharing your contact information with the tenant.

Renters in The_birches will often ask to change rules, or make other special requests. The property manager knows the lease and knows why the rules are there. A renter can ambush an uniformed landlord at a moment of ignorance causing the owner to grant a request that is counter to the rental investor's own interests.

The result of giving into a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant believes there is a higher authority to appeal to, the renter will appeal all matters to the rental investor, which cost the landlord time and effort.

Tenants will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the renter is going to ask the owner to second-guess our work.