Communications With The Tenant

One of the primary duties that any property management professional in Eclipse performs is providing a level of separation between the renter and the landlord. The best practice is for the property owner to avoid any direct contact with the tenant. Important tip for landlords: never share your contact information with the tenant.

Tenants in Eclipse may ask to break lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the rules are there. A tenant can ambush an uniformed owner at a moment of weakness causing the owner to grant a request that is against the rental investor's own interests.

The result of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the landlord, which cost the owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with various requests.

 

We're paid to be your protect the landlord's interests. It's more difficult to do that job when the tenant is going to ask the property owner to overrule our work.