Communications With The Tenant

One of the most critical duties that your property manager in Hearthstone Mews performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to deny any direct contact with the tenant. Important tip for owners: never share your contact information with the tenant.

Renters in Hearthstone Mews may ask to change rules, or make other special requests. The property management professional knows the lease and knows why the rules are there. A tenant can ambush an uniformed rental investor at a moment of weakness causing the rental investor to grant a request that is counter to the rental investor's own interests.

The result of giving into what appears to be simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal every question to the landlord, which cost the property owner time and effort.

Tenants will use contact with the property owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with crazy requests.

 

We're paid to be your defend the rental investor's interests. It's more difficult to achieve that goal when the tenant is going to ask the owner to overrule our work.