Communications With The Tenant

Managing interactions with a renter in Features

One of the primary services that any property manager in Features performs is providing a level of separation between the tenant and the rental investor. The best practice is for the property owner to avoid any direct contact with the renter. Important tip for owners: avoid sharing your contact information with the tenant.

Renters in Features often ask to change lease provisions, or ask for other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of ignorance causing the landlord to grant a request that is against the landlord's own interests.

The result of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will take all matters to the property owner, which cost the rental investor time and effort.

Renters will use contact with the owner to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a landlord at odd hours or with various requests.


We're paid to be your protect the property owner's interests. It's more difficult to do that job when the tenant is going to ask the landlord to overrule our work.