Communications With The Tenant

Managing interactions with a renter in Broadway

One of the most important services that any property management expert in Broadway performs is providing a level of separation between the renter and the property owner. The best practice is for the owner to deny any direct contact with the tenant. Important advice for landlords: never share your contact information with the tenant.

Tenants in Broadway typically ask to change lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the lease provisions exist. A renter can catch an uniformed rental investor at a moment of weakness causing the owner to give into a request that is against the owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at strange hours or with various requests.


We're paid to be your defend the landlord's interests. It's harder to achieve that goal when the tenant is going to ask the property owner to second-guess our work.