Communications With The Tenant

One of the most critical services that a property management professional in Rockingham performs is providing a level of separation between the renter and the landlord. The best practice is for the landlord to deny any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Tenants in Rockingham typically ask to bend lease provisions, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can ambush an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is an opportunity to appeal, the tenant will take every question to the property owner, which cost the property owner time and effort.

Tenants will use contact with the landlord to build a personal relationship with the property owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the owner's interests. It's more difficult to achieve that goal when the renter is going to ask the property owner to second-guess our work.