Communications With The Tenant

One of the most critical services that any property management expert in Boston performs is providing a level of separation between the tenant and the property owner. The best practice is for the owner to deny any direct contact with the tenant. Important tip for property owners: never share your contact information with the tenant.

Tenants in Boston typically ask to bend rules, or ask for other special requests. The property management professional knows the lease and knows why the rules are there. A renter can ambush an uniformed rental investor at a moment of weakness causing the property owner to grant a request that is counter to the rental investor's own interests.

The result of acceding to a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the renter will appeal every question to the landlord, which cost the property owner time and effort.

Renters will use contact with the owner to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at odd hours or with various requests.

 

We're paid to be your defend the rental investor's interests. It's harder to do that job when the tenant is going to ask the owner to second-guess our work.