Communications With The Tenant

Handling interactions with a tenant in Shenandoah

One of the most important services that any property management expert in Shenandoah performs is providing a level of separation between the renter and the property owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important tip for owners: avoid sharing your contact information with the renter.

Renters in Shenandoah will often ask to change rules, or make other special requests. The property management expert knows the lease and knows why the lease provisions exist. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is against the owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the renter knows there is a higher authority to appeal to, the tenant will take every question to the property owner, which cost the owner time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with crazy requests.


We're paid to be your defend the owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to overrule our work.