Communications With The Tenant

Handling interactions with a tenant in Shenandoah

One of the most important duties that a property manager in Shenandoah performs is providing a level of separation between the renter and the landlord. The best practice is for the rental investor to deny any direct contact with the tenant. Important tip for property owners: never share your contact information with the tenant.

Renters in Shenandoah will often ask to change rules, or make other special requests. The property management expert knows the rules and knows why the lease provisions are there. A tenant can catch an uniformed landlord at a moment of ignorance causing the property owner to grant a request that is counter to the owner's own interests.

The consequence of giving into what appears to be simple favor can be a disaster in the long run. Furthermore, once the renter believes there is a higher authority to appeal to, the renter will appeal all matters to the landlord, which cost the landlord time and effort.

Renters will use contact with the landlord to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a property owner at strange hours or with unreasonable requests.


We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the renter is going to ask the owner to second-guess our work.