Communications With The Tenant

Handling interactions with a tenant in Luray

One of the most important services that any property manager in Luray performs is providing a level of separation between the tenant and the rental investor. The best practice is for the landlord to deny any direct contact with the renter. Important advice for owners: never share your contact information with the tenant.

Renters in Luray typically ask to break lease provisions, or ask for other special requests. The property management expert knows the rules and knows why the rules are there. A tenant can catch an uniformed rental investor at a moment of weakness causing the landlord to grant a request that is counter to the owner's own interests.

The consequence of giving into a seemingly simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take all matters to the rental investor, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the property owner. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at odd hours or with crazy requests.


We're paid to be your protect the property owner's interests. It's harder to achieve that goal when the renter is going to ask the rental investor to second-guess our work.