Communications With The Tenant

One of the most critical services that any property management expert in Metrowest performs is providing a level of separation between the tenant and the owner. The best practice is for the rental investor to avoid any direct contact with the renter. Important advice for property owners: avoid sharing your contact information with the renter.

Renters in Metrowest will often ask to change rules, or make other special requests. The property management professional knows the lease and knows why the rules exist. A tenant can catch an uniformed landlord at a moment of ignorance causing the landlord to give into a request that is against the rental investor's own interests.

The result of acceding to what appears to be simple favor can be disastrous. Furthermore, once the tenant knows there is an opportunity to appeal, the tenant will appeal all matters to the owner, which cost the property owner time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a landlord at unreasonable hours or with various requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the tenant is going to ask the property owner to overrule our work.