Communications With The Tenant

Managing interactions with a tenant in Springfield

One of the most important services that any property manager in Springfield performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to deny any direct contact with the tenant. Important tip for landlords: never share your contact information with the renter.

Tenants in Springfield will often ask to break lease provisions, or make other special requests. The property management professional knows the rules and knows why the lease provisions are there in the first place. A renter can catch an uniformed landlord at a moment of ignorance causing the rental investor to grant a request that is against the property owner's own interests.

The result of acceding to a seemingly simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will take every question to the property owner, which cost the landlord time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at strange hours or with unreasonable requests.


We're paid to be your defend the landlord's interests. It's harder to do that job when the renter is going to ask the landlord to overrule our work.