Communications With The Tenant

One of the most critical services that your property manager in Great Falls performs is providing a level of separation between the tenant and the rental investor. The best practice is for the rental investor to avoid any direct contact with the tenant. Important tip for property owners: never share your contact information with the tenant.

Renters in Great Falls will often ask to bend rules, or ask for other special requests. The property manager knows the rules and knows why the lease provisions exist. A renter can ambush an uniformed owner at a moment of ignorance causing the rental investor to grant a request that is against the property owner's own interests.

The consequence of giving into what appears to be simple favor can be disastrous. Furthermore, once the tenant believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the landlord time and effort.

Renters will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at unreasonable hours or with crazy requests.

 

We're paid to be your defend the property owner's interests. It's harder to do that job when the tenant is going to ask the landlord to second-guess our work.