Communications With The Tenant

Handling interactions with a renter in Fairfax County

One of the most critical services that any property manager in Fairfax County performs is providing a level of separation between the renter and the rental investor. The best practice is for the property owner to avoid any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Renters in Fairfax County may ask to change rules, or make other special requests. The property manager knows the rules and knows why the rules are there. A tenant can catch an uniformed property owner at a moment of weakness causing the landlord to give into a request that is against the property owner's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the tenant believes there is an opportunity to appeal, the renter will appeal every question to the landlord, which cost the landlord time and effort.

Renters will use contact with the landlord to build a personal relationship with the owner. Personal feelings can make it much harder for the owner to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a owner at strange hours or with unreasonable requests.


We're paid to be your protect the rental investor's interests. It's harder to achieve that goal when the renter is going to ask the owner to overrule our work.