Communications With The Tenant

One of the most critical services that any property manager in Riverwood performs is providing a level of separation between the renter and the rental investor. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for owners: never share your contact information with the tenant.

Tenants in Riverwood will often ask to break lease provisions, or ask for other special requests. The property management professional knows the rules and knows why the rules are there in the first place. A tenant can catch an uniformed property owner at a moment of ignorance causing the rental investor to grant a request that is against the rental investor's own interests.

The result of acceding to a seemingly simple favor can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the renter will appeal every question to the property owner, which cost the rental investor time and effort.

Tenants will use contact with the owner to build a personal relationship with the owner. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a owner at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the landlord's interests. It's harder to do that job when the tenant is going to ask the rental investor to overrule our work.