Communications With The Tenant

Handling interactions with a renter in Catalina

One of the primary services that a property management expert in Catalina performs is providing a level of separation between the renter and the owner. The best practice is for the rental investor to avoid any direct contact with the tenant. Important tip for landlords: avoid sharing your contact information with the tenant.

Renters in Catalina often ask to break lease provisions, or make other special requests. The property manager knows the lease and knows why the rules exist. A renter can ambush an uniformed rental investor at a moment of ignorance causing the rental investor to give into a request that is counter to the landlord's own interests.

The consequence of acceding to what appears to be simple favor can be disastrous. Furthermore, once the renter knows there is an opportunity to appeal, the renter will take all matters to the owner, which cost the owner time and effort.

Renters will use contact with the owner to build a personal relationship with the rental investor. Personal feelings can make it much harder for the property owner to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with crazy requests.


We're paid to be your protect the property owner's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.