Communications With The Tenant

One of the most important duties that any property management professional in Northern Virginia performs is providing a level of separation between the renter and the owner. The best practice is for the landlord to avoid any direct contact with the tenant. Important advice for property owners: never share your contact information with the tenant.

Renters in Northern Virginia typically ask to bend lease provisions, or make other special requests. The property manager knows the lease and knows why the lease provisions are there. A renter can catch an uniformed landlord at a moment of ignorance causing the property owner to give into a request that is against the rental investor's own interests.

The consequence of acceding to a seemingly simple request can be a disaster in the long run. Furthermore, once the tenant knows there is a higher authority to appeal to, the tenant will take every question to the landlord, which cost the landlord time and effort.

Renters will use contact with the rental investor to build a personal relationship with the landlord. Personal feelings can make it much harder for the landlord to make objective business decisions in a impersonal manner. Additionally, the tenant can hound or harass a property owner at unreasonable hours or with various requests.

 

We're paid to be your protect the property owner's interests. It's more difficult to achieve that goal when the tenant is going to ask the property owner to second-guess our work.