J.D. Powers: Builder Customer Satisfaction Up

Customer satisfaction improved for the third straight year and construction quality reached a record high in the J.D. Power and Associates 2010 U.S. New-Home builder Customer Satisfaction Study released Wednesday. Here are the highest ranked builders in overall customer satisfaction in each of the 17 markets surveyed:

• Atlanta, John Wieland Homes and Neighborhoods
• Austin, Texas, Standard Pacific Homes
• Charlotte, N.C., Standard Pacific Homes
• Dallas/Ft. Worth, Darling Homes
• Denver/Colorado Springs, Classic Homes
• Houston, Trendmaker
• Las Vegas, Pardee Homes
• Orlando, KB Home
• Philadelphia, NV Homes
• Phoenix, Shea Homes
• Sacramento, Calif., JMC (John Mourier)
• San Antonio, David Weekley Homes
• San Francisco Bay Area, Shea Homes
• Southern California, Shea Homes
• Tampa, Standard Pacific Homes
• Tucson, KB Home
• Washington, D.C., M/I Homes

Source: J.D. Power & Associates (09/15/2010)