J.D. Powers: Builder Customer Satisfaction Up

Customer satisfaction improved for the third straight year and construction quality reached a record high in the J.D. Power and Associates 2010 U.S. New-Home builder Customer Satisfaction Study released Wednesday.

Here are the highest ranked builders in overall customer satisfaction in each of the 17 markets surveyed:

  • Atlanta, John Wieland Homes and Neighborhoods
  • Austin, Texas, Standard Pacific Homes
  • Charlotte, N.C., Standard Pacific Homes
  • Dallas/Ft. Worth, Darling Homes
  • Denver/Colorado Springs, Classic Homes
  • Houston, Trendmaker
  • Las Vegas, Pardee Homes
  • Orlando, KB Home
  • Philadelphia, NV Homes
  • Phoenix, Shea Homes
  • Sacramento, Calif., JMC (John Mourier)
  • San Antonio, David Weekley Homes
  • San Francisco Bay Area, Shea Homes
  • Southern California, Shea Homes
  • Tampa, Standard Pacific Homes
  • Tucson, KB Home
  • Washington, D.C., M/I Homes

Source: J.D. Power & Associates (09/15/2010)